Frequently Asked Questions
Bidders are no longer assigned a unique bidder number. When bidders bid they will see "YOU" listed instead of a bidder number.
When you are on a page where there are lots for an auction, there will be a red button that says “Register to Bid”. Click on that & click "Don't have an account? Sign up". Complete filling in your name, email address, and creating a password. Click the "Continue" button. Check "I agree with the Terms of Use" & click the "Sign Up" button.
It will than direct you to a page to fill out your contact information, once completed click "Continue." Check "I agree with the Terms & Conditions" & Click "Continue."
You will than need to fill out your credit card information. The card will NOT be charged. It verifies you are a valid bidder. Click "Submit."
It will direct you back to the sale where you can start your bidding process.
Yes your information is secure. The bidding portion of the page (that is set in a window with its own scroll bar shown here with a yellow outline) is actually another webpage. That page & any other views you click that are in that space on the page are secure. We can see the green lock with the word Secure & https in the web address if we look at those original pages separately.
Make sure that you can see the list of all auctions on our home page. In this view, when you type a search term in the search box all open auctions will be searched.
Make sure that you are in the auction you wish to search. In this view, when you type a search term in the search box only the auction you are in will be searched.
Clicking on this will give you a chance to review your account information & make sure it is up-to-date.
Try using Google Chrome, Safari or Mozilla Firefox as your browser. If you are, make sure you are logged in. Make sure that you have no overdue bills with Hansen & Young, Inc.
Our bidding system supports Google Chrome, Safari & Mozilla Firefox internet browsers. Other browsers can work but not as consistently. Usually when bidders switch to one of these browsers, the issues they were experiencing stop.
Usually the bidding starts at $5.
That is a percentage added to the final bid. Ex: Final bid is $100 + 10% buyer’s fee = $110 total.
If you are using the app, click on (more details) before entering the auction.
If you are on the website, this if found in the Details tab.
Yes. 10% is typical.
The item(s) being sold will sell regardless of the amount of the final bid.
The item(s) being sold has a minimum price the seller is willing to accept.
A jump bid is a bid higher than the next minimum bid. When placing a jump bid, your bid immediately goes to this bid. To place a jump bid, you click the "+" & "-" symbols next to the bid button to change the amount before placing your bid. (This is different than a max bid).
Make sure that you click the button that says "SET MAX" when placing a max bid. When a bid is placed that is higher than the next required increment using the "SET MAX" button, the computer will automatically bid for you up to the max bid you placed in the increments specified as other bidders bid.
There is a gray bar with the word HISTORY on it when you are in the individual lot view. Click on that to see the bidding history.
Another bidder has a max bid in place. When you placed your bid, it triggered the system to bid for that person.
Another bidder had a max bid in place. Some bids are really common numbers to bid (ex: $10, $50, $100, $500, etc). Another reason bidding may stop at your max would be if your bid is over the other person’s max bid but less than an increment over their max bid (ex: Other person’s max bid is $600 & you bid $603. The bid will go to $603 immediately because it is less than $625 which is the next incremental bid over $600).
Another bidder had a max bid in place that matched your bid. Their bid would have been placed before your bid, therefore, making their bid the high bid.
$0-24 is $1
$25-100 is $2
$100-500 is $10
$500-1500 is $25
$1500-5000 is $50
$5000-10,000 is 100
$10,000-30,000 is $250
$30,000-100,000 is $500
$100,000-250,000 is $1000
$250,000+ is $2500
If any bids on a lot are placed within the last 10 minutes, the bidding for that lot will extend for 10 minutes. The lot will continue to extend in 10 minute increments until the bidding has been idle for 10 minutes.
Hansen & Young, Inc has put forth every effort to make accurate description of the items. Printed or verbal statements made by staff are matters of opinion and are made in good faith. However all items are sold As Is Where IS. You are responsible for your own inspection during inspection periods.
You are still responsible for the bid. Keep your account information confidential. Do not share your account information. If you bid for someone else, you are responsible if they don’t pay. If you are using a public computer, make sure to log out after you are done bidding. If you are concerned someone else in your household may bid on your account, you should log out after bidding on your home computer too.
A bid that has been placed cannot be removed.
However, if there is a max bid hasn't been placed yet, that can be adjusted by the bidder when they are logged in. It can be removed (to the current placed bid), adjusted or increased.
When using the app: There will be notifications on your phone.
By email: If "Receive bidding notifications via email" is checked when creating a bidding account, you will receive notifications by email.
In the message center: Notifications such as "outbid", "minimum bid not met", HIGH BID", "approved your registration", etc. will show there.
In the auction catalog: The bid button will change from "High Bidder" back to a solid red button with "BID $__".
The border of the box where you place a bid will turn green & will note “YOU WON”. The message center will make a notification "Bid ($__) was the HIGH BID. When all of the bidding in the auction has closed, invoices will be sent by email.
Above the bidding there is a tab called "Your Items". If you click the star button, that item will show in this list. Any items you have bid on will also show in this tab.
Above the bidding click on "Your Items" in the auction you were bidding in.
Not at this time.
You will find them in the next five questions/answers. Find the one that applies to you & click on that question. You will see a link to the form in the answer.
You will fill out a consignment form. Available here for download or as a hard copy at our office. Terms are listed on the form. Call the Office 715-837-1015 with questions.
You will fill out a consignment form. Available here for download or as a hard copy at our office. Terms are listed on the form. Call Barry 715-418-1200 or Justin 715-553-1346 with questions.
You will fill out a consignment form. Available here for download or as a hard copy at our office. Terms are listed on the form. Call 715-837-1015 with questions. Call Jim 715-563-3423 with questions.
Yes. It is typically 10%.
Usually. It varies depending on the value of item & which consignment it is on. See the consignment sheet for the auction you are consigning to.
Yes. Note this on your consignment sheet. Please do not set reserves on low dollar items.
If you do not contact Hansen & Young, Inc, these items can be resold on the next month’s consignment without a reserve.
No there is no charge for items not meeting reserve.
It needs to be titled in the person’s name that is selling it. If there is a lien listed, a lien release form is needed along with the title.
Yes, if you are not willing to take the risk of loss. The risk of loss on consignments remains with the seller until it is sold.
Checks will be mailed 7-10 business days after the auction pick up is complete & funds have been received.
Yes. It will be made out to the name on the consignment form & mail to that address. (Exception: checks for selling a vehicle must go in the name on the title).
It will be emailed to the email address listed on your account.
For payments made with credit or debit cards, there is a 5% convenience fee. If you pay with another form of payment, you will not have to pay this.
Cash, certified check, money order, cashier check, credit/debit card, ACH, wire transfer.
No, but we do ask that payments made under $1000 use another form of payment.
Please allow 48 hours for transfer to complete before scheduling a pick up. Fill out this form & follow the instructions on it.
Please allow 24 hours for transfer to complete before scheduling a pick up. Email teri@hansenandyoung.com for wire transfer instructions.
We only accept personal or business checks with a letter of guarantee from the financial institution that is dated & signed for the date of payment. It can be faxed, emailed or hard copy. If the check bounces, there will be a $30 fee added & your checks will no longer be accepted. (The letter of guarantee is not needed when paying earnest money for real estate).
No. The payment needs to be made to Hansen & Young through one of the offices.
If you click on the invoice link in the email sent to you, you should see a pay button at the top of the invoice. You will need Adobe Reader to see the invoice.
No. Please do not mail payments. They can get lost & are not timely enough to get our sellers paid in the normal time frame.
If purchases are not settle by the end of the scheduled pick up, it is in default. Upon default the bidder would be black listed meaning that they can no longer bid with Hansen & Young, Inc. There will also be a charge of 25% of the bid price or $500, whichever is greater and the merchandise will be forfeited back to Hansen & Young, Inc.
Yes. They will need to know the name on your invoice. It is best if they know what items they will be picking up.
You will want to bring help to assist with your loading. Usually for machinery there is loading but it is best to check availability before bidding. It is typically only available during the scheduled pick up.
No. Please bring anything you may need to protect & secure your items during transit.
We recommend that you bring anything you may need with you.
The staff starts packing up at the end of pick up so please plan to be at the pick up at least 30 minutes before it ends to allow time for payment & collection of your items.
Items need to be picked up during the scheduled pick up time. Any items brought back to the office because they were not picked up are subject to a MINIMUM $20 haul back fee. Buyer is still responsible for payment. Items may also be left at the site dependent on the situation. After 30 days of auction close any remaining items are considered forfeited & become property of Hansen & Young, Inc. No refunds are given.
Hansen & Young, Inc is a family-oriented company. They try to leave the evening & weekend hours for employees to spend with their families.
Once you have reviewed that everything on your invoice is sales tax exempt and a form has been filled out (or it is confirmed there is one on file), the sales tax can be removed from your invoice.
If you are going to the pick up in person, they will have them on hand. If you are sending someone else in your place or made a different appointment for pick up please fill out the form ahead of time. Click here for form. Then email both sides to info@hansenandyoung.com or fax to 715-837-1025.
Yes. As long as the vehicle is driven/hauled directly to Mexico or Canada. It cannot be used even for a day in the US before going. No sales tax form is needed. The Mexico or Canadian address on the invoice is sufficient.
Please review the document at this link from the WI Dept of Revenue. It is a document on sales & use tax information for motor vehicle sales, leases & repair.
Typically 10%. This will be discussed with your auctioneer. Together you will work out what is best for your auction. It may be no fee or another percentage.
It varies depending on the value of items & the number of items. This will be discussed with your auctioneer. Together you will work out what fits your auction.
This will be discussed with your auctioneer.
It needs to be titled in the person’s name that is selling it. If there is a lien listed, a lien release form is needed along with the title.
Auctioneer shall have up to fourteen (14) business days from the conclusion of the auction to make settlement with owner of sale. Final settlement shall be less commission and & other auction expenses, if applicable, such as advertising, permit fees, online auction setup, boxing, cleaning, item pick-up, bad or stop payment on checks /credit cards, etc.
Yes. It will be made out to the name on the auction agreement & mailed to the check mailing address listed unless other arrangements have been worked out with the auctioneer.
This will be discussed with your auctioneer. Together you will work out what is best for your auction. Typically it is taken out the your settlement.
Yes. You will get a seller settlement. It details the items that sold & for how much.
Yes. Owner must maintain physical damage coverage and liability insurance on all property continuing throughout the auction. Owner further agrees to hold harmless Auctioneer and staff members associated with H&Y from any liability, including but not limited to loss, breakage, theft, personal injury, fire or any other occurrences beyond the control of the Auctioneer which happen at any time prior to, during, or after the auction.
No. It is a good idea to check availability for either before bidding if you will need shipping or hauling.
Shipping is standard shipping rates plus handling. Packages average around $20. It could be more or less depending on size & weight.
Haul backs have a MINIMUM $20 charge (also charged for items hauled due to no shows).
