Your Professional Auction Team

FAQ

BIDDING:

How do I get a bidder #?
How do I create an account (sign up)?
How do I search for an item in all auctions?
How do I search for an item in a specific auction?
Why do I have to click “Request to Bid” when I’m logged in?
Why can’t I place a bid?
Is there a preferred internet browser for using the Hansen & Young, Inc website?
Is there a minimum bid?
Do bids need to be in even dollars?
What is a buyer’s fee (also called internet buyer’s premium)?
Where do I find the buyer’s fee (also called internet buyer’s premium)?
Can the buyer’s fee vary from one auction to another?
What does selling absolute or absolute auction mean?
What does reserve mean?
What is a max bid?
Why did I get outbid immediately after bidding?
Why did the bidding stop at exactly my max?
Why is my last bid the current bid but I am not the high bidder?
What are the bidding increments?
What is auto extend (also called soft close)?
Are there any warranties or guarantee?
What if someone else bids on my account?
Can I remove a bid?
Will I be notified if I’m outbid?
How do I turn off autobid notices that come to my email?
How do I stop notifications that come to my cell phone?
How do I know if I won an item?
Where do I find my watchlist?
How do I see what items I have won?
Is there a bidding guide?

CONSIGNMENT SELLERS:

Where do I find consignment forms?
How do I consign vehicles at the Prairie Farm Location?
How do I consign items at the Neenah Location?
How do I consign farm or heavy equipment at the Prairie Farm Location?
How do I consign farm or heavy equipment at the Mondovi Location?
How do I consign guns at the Prairie Farm Location?
Do buyers pay a buyer's fee?
Are there seller's commissions?
Can I set a reserve?
What happens to my items if they do not sell?
Is there a charge if my item does not meet reserve?
What if I have a titled item?
Do I need to keep insurance on my item?
When will I receive my check?
Will my check be mailed?

INVOICE:

How do I get my invoice?
How soon will I get my invoice?

PAYMENT:

What is the convenience fee on my invoice?
What payments are accepted?
Is there a fee for ACH payments?
How do I make an ACH (check by phone) payment?
Where do I get wire transfer payment info?
Can I pay with personal or business check?
The item I purchased is located somewhere else, can I just pay the seller when I pick up the item?
Can I pay online?
Can I mail payment for my invoice?
What if I don't pay for my items?

PICK UP:

Can someone else pick up my items?
Will there be help loading?
Will there be packaging materials at pick up?
Will there be tools available to take apart what I bought if needed?
Will staff still be at the pick up if I'm a few minutes late?
What happens if I don't pick up my items?
Why don't you have open houses & pick ups in the evening or on weekends?

SALES TAX:

I'm sales tax exempt. Why is there sales tax on the invoice I received?
Where do I get a sales tax exempt form?
Is the vehicle I purchased to export to Mexico or Canada sales tax exempt?
How do I know if I need to pay the sales tax on my vehicle purchase?

SELLERS – PERSONAL PROPERTY:

Do buyers pay a buyer's fee?
Is there a seller's commission?
Can I set a reserve?
What if I have a titled item(s)?
When will I receive my check?
Will my check be mailed?
How much is the advertising?
Will I get a list of what everything sells for?
Do I need to keep insurance on my item(s)?

SHIPPING & HAULING:

Are shipping & hauling available for all auctions?
What will shipping cost?
What does hauling back to the office cost?
Can items be hauled between the Prairie Farm & Neenah office?

Upcoming Auctions